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FAQS

Q. Is it safe to submit my Credit Card Information using the shopping cart?
A. YES. Providing you a secure online experience is one of our highest priorities. We recognize that your privacy and security are of the utmost importance and have devoted a great deal of effort to ensure that your personal information is safeguarded. Therefore we utilize industry-standard Secure Sockets Layer (SSL) data encryption to secure credit card orders and always store you order information on off-line storage.

Q. What will my credit card statement declare the sale is from?
A. Surplus Shack. Surplus Shack is also our registered service mark. We made an agreement with Tandy Corp./Radio Shack to use our Surplus Shed name on our web site and on our catalogs and advertising so Radio Shack customers will not think we are connected with Tandy Corp/Radio Shack. We are in no way connected with Tandy Corp./Radio Shack.

Q. Do you sell my personal information to the direct marketing companies?
A. Absolutely NO. We do not sell or provide in any way information retrieved during the ordering process to any other clients, vendors, or outside affiliations. All information is securely stored on off-line storage for our own use only.

Q: This is my first time shopping at Surplus Shed, how do I become a new registered user?
A: The first time you make a purchase at Surplus Shed, you will have the option to choose a password for your new account. Then check the “Remember Me” checkbox and proceed through the ordering process as normal. Once your order is complete, your password will appear on your receipt. Keep this for your records. The next time you shop at Surplus Shed, you simply log in with your e-mail address and password to have your account information, wishlist, and express shopping option ready to go!

Q. How do I use the shopping cart?
A. You need to complete 5 simple steps when ordering products from the Surplus Shed. These are:

Step 1 – Find the item(s) you'd like to purchase by using the "Item Quick Find" menu or our search engine, select the quantity of the item, and then select this button…

Each item you choose will be added to your own personal "shopping cart" where everything will be tracked for you while you browse the Surplus Shed. At the top of every page, the "My Order" button allows you to view the contents of your shopping cart at any time…

At this point you can choose the "Continue Shopping" button and keep shopping, or choose "Ready to Checkout", which will take you to Step #2.

Step 2Secured - Enter your billing information being sure to fill out everything that applies to you. Your first name, last name, address, state, postal code, valid phone number and e-mail are all required fields. Choose "Continue".

Now enter your shipping information using the same terms as stated above, or select "Same As Billing Address", which fills in the information you stated in the previous step. Complete this step to move on to Step 3.

Step 3 - Secured – Here, the details of your order are presented once again to ensure accuracy. This includes the subtotal, tax, shipping, and final total in U.S. dollars. Below these details, enter your credit card information exactly as it appears on your credit card. All of these fields are required and are verified before being able to move on. Click "Continue" to proceed to the fourth step.

Step 4 - Secured – Your entire order with product details, billing, shipping, and credit card information is listed again for you to thoroughly look over. In the upper right corner, you can choose the "Print-Friendly Version" button if you'd like to print out a permanent record of your purchase with the Surplus Shed. Up to this point, your information has not been forwarded. When you are finished, select the "Conclude Your Purchase" button to proceed to the final step.

Step 5 – Your purchase is complete! If you have any questions with your order, please use the information on the contact page to get in touch with us. Be sure to have your order number ready so we may track your purchase easier.

Q. My browser displays a message about an 'expired certificate'. What is this?
A. It's not that our secure certificate has expired; it is the 'root certificate' in your browser that has expired. To enable secure Internet transactions, we use a secure site certificate issued by Thawte Consulting. Most modern browsers recognize Thawte certificates, but with some older browsers, particularly up to version 3 of Internet Explorer or Netscape Navigator, you may experience a problem (newer versions should have no problems). If you are experiencing these problems, for your protection, you should update your browser, or try using our non-secure manual order form.

Q. What if I don't have a credit card or don't want to use a credit card over the Internet? How can I order?
A. Ordering with a credit card is safe through our secure order page. However, if you don't have a credit card or just aren't comfortable ordering online or with a credit card, you can e-mail us with the items you want to purchase. Give us your name, billing and shipping address and phone number. We’ll get your order ready and as soon as we receive your payment, we’ll ship. We will gladly accept your personal check, or you can send a money order or bank check. Mail to: Surplus Shed, 407 U.S. Route 222, Blandon, PA 19510.

Q. How will my order be shipped?
A. We generally ship packages that weigh 5 pounds or less via Priority Mail, and heavier packages via UPS.

Q. How will my order be packaged?
A. Carefully. We use bubble wrap and "peanuts" to protect your purchase.

Q. Do you ship to anywhere in the world?
A. Most items can be shipped worldwide. If you order something that cannot be shipped to you, we’ll advise you immediately.

Q. What are shipping costs for U.S. and abroad?
A. For shipments to be delivered to addresses in the continental United States, we only charge $6, no matter how large or heavy your order is. For shipments going to Hawaii, Alaska or countries outside the U.S., we will e-mail shipping option prices for your approval prior to processing your order.

Q. How do I check on the status of my order?
A. When your order is processed, you will receive and e-mail confirmation with all the information you need to follow-up if necessary.

Q. Do you have a return policy and if so, what is it?
A. You may return any item within 10 days of receipt for any reason, no questions asked.

Q. What if I need to return an item?
A. E-mail or call us with your order number and the item number you are returning.

Q. Do you fill special orders?
A. We have a lot of miscellaneous optics in small quantities that are not cataloged, and things that we don’t have a clue as to their use. This is where we get much of the stuff for our grab bags. Best to stop by on a Saturday and look around. You may find that special item you have been looking for years.

Q. Do you offer quantity discounts?
A. We will try to accommodate you with our best price depending on our available stock, cost, and the quantity you need. Some items we have in large quantities and some just a few.

Items with a "D" at the end of the stock number are current production and are available in any quantity. Please contact us for quantity and dealer pricing.

Q. What if I have a question about my order or a particular product?
A. E-mail us at surplushed@aol.com or phone us toll free at 1-877-7SURPLUS.

Is your question not answered here? If not, just email us at surplushed@aol.com and we'll answer your question as soon as possible.


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