Is it safe to submit my Credit Card Information using the shopping
A. YES. Providing you a secure online experience is one of our highest
priorities. We recognize that your privacy and security are of the
utmost importance and have devoted a great deal of effort to ensure
that your personal information is safeguarded. Therefore we utilize
industry-standard Secure Sockets Layer (SSL) data encryption to
secure credit card orders and always store you order information
on off-line storage.
What will my credit card statement declare the sale is from?
A. Surplus Shack. Surplus Shack is also our registered service mark.
We made an agreement with Tandy Corp./Radio Shack to use our Surplus
Shed name on our web site and on our catalogs and advertising so
Radio Shack customers will not think we are connected with Tandy
Corp/Radio Shack. We are in no way connected with Tandy Corp./Radio
Do you sell my personal information to the direct marketing companies?
A. Absolutely NO. We do not sell or provide in any way information
retrieved during the ordering process to any other clients, vendors,
or outside affiliations. All information is securely stored on off-line
storage for our own use only.
This is my first time shopping at Surplus Shed, how do I become
a new registered user?
A: The first time you make a purchase at Surplus Shed, you will
have the option to choose a password for your new account. Then
check the “Remember Me” checkbox and proceed through
the ordering process as normal. Once your order is complete, your
password will appear on your receipt. Keep this for your records.
The next time you shop at Surplus Shed, you simply log in with your
e-mail address and password to have your account information, wishlist,
and express shopping option ready to go!
How do I use the shopping cart?
A. You need to complete 5 simple steps when ordering products from
the Surplus Shed. These are:
1 Find the item(s) you'd like to purchase
by using the "Item Quick Find" menu or our search engine,
select the quantity of the item, and then select this button
Each item you
choose will be added to your own personal "shopping cart"
where everything will be tracked for you while you browse the Surplus
Shed. At the top of every page, the "My Order" button
allows you to view the contents of your shopping cart at any time
At this point
you can choose the "Continue Shopping" button and keep
shopping, or choose "Ready to Checkout", which will take
you to Step #2.
2 Secured - Enter your billing information
being sure to fill out everything that applies to you. Your first
name, last name, address, state, postal code, valid phone number
and e-mail are all required fields. Choose "Continue".
Now enter your
shipping information using the same terms as stated above, or select
"Same As Billing Address", which fills in the information
you stated in the previous step. Complete this step to move on to
3 - Secured Here, the details of your
order are presented once again to ensure accuracy. This includes
the subtotal, tax, shipping, and final total in U.S. dollars. Below
these details, enter your credit card information exactly as it
appears on your credit card. All of these fields are required and
are verified before being able to move on. Click "Continue"
to proceed to the fourth step.
- Secured Your entire order with product details,
billing, shipping, and credit card information is listed again for
you to thoroughly look over. In the upper right corner, you can
choose the "Print-Friendly Version" button if you'd like
to print out a permanent record of your purchase with the Surplus
Shed. Up to this point, your information has not been forwarded.
When you are finished, select the "Conclude Your Purchase"
button to proceed to the final step.
Your purchase is complete! If you have any questions with
your order, please use the information on the contact page to get
in touch with us. Be sure to have your order number ready so we
may track your purchase easier.
My browser displays a message about an 'expired certificate'. What
A. It's not that our secure certificate has expired; it is the 'root
certificate' in your browser that has expired. To enable secure
Internet transactions, we use a secure site certificate issued by
Thawte Consulting. Most modern browsers recognize Thawte certificates,
but with some older browsers, particularly up to version 3 of Internet
Explorer or Netscape Navigator, you may experience a problem (newer
versions should have no problems). If you are experiencing these
problems, for your protection, you should update your browser, or
try using our non-secure manual order
What if I don't have a credit card or don't want to use a credit
card over the Internet? How can I order?
A. Ordering with a credit card is safe through our secure order
page. However, if you don't have a credit card or just aren't comfortable
ordering online or with a credit card, you can e-mail us with the
items you want to purchase. Give us your name, billing and shipping
address and phone number. Well get your order ready and as
soon as we receive your payment, well ship. We will gladly
accept your personal check, or you can send a money order or bank
check. Mail to: Surplus Shed, 407 U.S. Route 222, Blandon, PA 19510.
How will my order be shipped?
A. We generally ship packages that weigh 5 pounds or less via Priority
Mail, and heavier packages via UPS.
How will my order be packaged?
A. Carefully. We use bubble wrap and "peanuts" to protect
Do you ship to anywhere in the world?
A. Most items can be shipped worldwide. If you order something that
cannot be shipped to you, well advise you immediately.
What are shipping costs for U.S. and abroad?
A. For shipments to be delivered to addresses in the continental
United States, we only charge $6, no matter how large or heavy your
order is. For shipments going to Hawaii, Alaska or countries outside
the U.S., we will e-mail shipping option prices for your approval
prior to processing your order.
How do I check on the status of my order?
A. When your order is processed, you will receive and e-mail confirmation
with all the information you need to follow-up if necessary.
Do you have a return policy and if so, what is it?
A. You may return any item within 10 days of receipt for any reason,
no questions asked.
What if I need to return an item?
A. E-mail or call us with your order number and the item number
you are returning.
Do you fill special orders?
A. We have a lot of miscellaneous optics in small quantities that
are not cataloged, and things that we dont have a clue as
to their use. This is where we get much of the stuff for our grab
bags. Best to stop by on a Saturday and look around. You may find
that special item you have been looking for years.
Do you offer quantity discounts?
A. We will try to accommodate you with our best price depending
on our available stock, cost, and the quantity you need. Some items
we have in large quantities and some just a few.
Items with a
"D" at the end of the stock number are current production
and are available in any quantity. Please contact us for quantity
and dealer pricing.
What if I have a question about my order or a particular product?
A. E-mail us at firstname.lastname@example.org
or phone us toll free at 1-877-7SURPLUS.
Is your question
not answered here? If not, just email us at email@example.com
and we'll answer your question as soon as possible.